Lifetime Warranty
At Renata Rubio, we believe true craftsmanship is timeless, and your jewelry should be too. That’s why every single piece of sterling silver jewelry we create is backed by a lifetime warranty.
This guarantee reflects our unwavering commitment to quality, tradition, and transparency. When you wear our jewelry, you're not only supporting artisan families in Taxco, Mexico, you're investing in a piece made with integrity and meant to last a lifetime.
BECAUSE MEANINGFUL JEWELRY SHOULD LAST A lifetime.
Register the story behind your piece.
Activate your Renata Rubio Lifetime Warranty Here!
Customers Experience With Our Service
“My favorite silver bracelet made by Rubio developed a broken solder after several years of regular wear. I contacted the studio, they asked that I return it for replacement, which I did. A new replacement arrived today — shiny and beautiful and I am thrilled to have that favorite classic piece back!
This is customer service at its BEST! Polite, fast and efficient. I have ordered a second piece from the website and love it too! And I will order more!!”
Kay G., Google Review
“Not only is her jewelry gorgeous, but she provides amazing customer service. I was browsing in a shop at the airport and saw a pair of earrings I loved. I purchased them, but waited until I got home to open the package. Unfortunately, they were damaged.
I looked up her website and was pleasantly surprised to get an almost immediate response to my question. She shipped me a new pair the same day.
I will definitely make future purchases from her and plan to tell everyone I know to buy her work. I purchased three more pairs of earrings and already received them. They’re more beautiful than they looked online. Shipping is fast, packaging is lovely, and a personal thank-you note was included. Amazing.”
Deborah J., Google Review
Frequently Asked Questions
How long does the warranty last?
The warranty lasts for the lifetime of the jewelry. As long as the piece exists and was made by Renata Rubio, it's protected, no matter who owns it.
What does the Renata Rubio Lifetime Warranty cover?
Our warranty covers defects in materials or craftsmanship that affect normal wear, including faulty soldering or closures and premature breakage due to manufacturing defects.
Does every piece of Renata Rubio jewelry come with a lifetime warranty?
Yes, every piece of sterling silver jewelry we create is backed by a lifetime warranty as part of our commitment to quality and integrity.
What makes your warranty different?
Our warranty reflects a promise of timeless craftsmanship and transparency. It supports artisan families in Taxco, Mexico, and ensures your jewelry is made to last a lifetime.
Who is covered under the lifetime warranty?
Our warranty covers the life of the jewelry piece itself, not just the original owner. Whether the piece is gifted, inherited, or passed down through generations, it remains fully covered.
What does the Renata Rubio Lifetime Warranty NOT cover?
• Tarnishing, scratches, or patina from regular wear
• Accidental damage or improper storage
• Chemical damage (e.g., from silver cleaners or pool exposure)
• Lost or stolen items
We encourage all customers to review our Returns & Exchanges page for more information on how to request a repair or replacement.
