Returns & Exchanges

Returns & Exchanges

All Renata Rubio 92.5 sterling silver jewelry is backed by a Lifetime Warranty.
If you're here for returns or exchanges, you're in the right place — keep reading below.

Caring for Your Jewelry

To maintain the beauty and longevity of your sterling silver jewelry, follow these care tips:

  • Avoid Chemical Cleaners – Liquid silver cleaners can cause permanent damage. Instead, use a soft polishing cloth (included with every purchase).

  • Remove Jewelry Before – Swimming, showering, working out, or applying hair and skin products.

  • Proper Storage – Keep jewelry in the velvet pouch or jewelry box provided to minimize tarnishing.

For alternative non-toxic cleaning methods, visit our Jewelry Care Blog.

30-Day Return & Exchange Policy

If you are not completely satisfied with your purchase, we offer hassle-free returns and exchanges within 30 days of receiving your order.

Return & Exchange Eligibility:

  • Items must be unworn, in original condition, and returned with all packaging

  • Sale items are final and non-returnable

  • Custom or personalized pieces cannot be returned

How to Start a Return or Exchange

  1. Email laura@renatarubio.com with your order number and request a Return Authorization (RA#).

  2. Once approved, ship your item via a traceable carrier in a padded envelope or box.

  3. Upon receiving the item, we will process your refund or exchange within 5 business days.

📌 All return shipping costs are covered by the customer, except in cases of defective or damaged items.

Exchange Policy

We are happy to exchange your purchase for a different size, length, or style.

  • If the new item costs more, the price difference will be charged.

  • If the new item costs less, a store credit will be issued.

  • The same RA# request process applies to exchanges.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 30 days of delivery. We will replace the item and cover all shipping costs related to the return.

Jewelry Purchased from Other Stores or Websites

We do not accept returns or exchanges for jewelry purchased from other websites or retail stores. Those items must be returned directly to the original seller and are subject to their return policies.

However, we proudly stand behind every piece of our jewelry. Our lifetime warranty applies no matter where your Renata Rubio 92.5 jewelry was purchased. If your item has a manufacturing defect or issue related to craftsmanship, please contact us and we’ll take care of you.

Shipping Policy

  • Free shipping within the Continental United States

  • Free shipping to Alaska and Hawaii on orders over $200

  • Free international shipping on orders over $300

For backorders, please allow 4–6 weeks for handcrafted items to arrive from Taxco, Mexico. If you need an item urgently, contact us at laura@renatarubio.com for availability.

How to Ship Your Return or Exchange

For security, we recommend shipping your return via a traceable carrier in a padded envelope or box to prevent damage.

📦 Return Address:
Rubio Enterprises, LLC
7931 S. Broadway, Suite #247
Littleton, CO 80122

Renata Rubio 92.5 is not responsible for lost or damaged returns during transit.

FAQs

Can I return a gift?
Yes! Gift recipients may exchange an item or receive store credit.

How long do refunds take?
Refunds are processed within 5 business days and issued to the original payment method.

What if my jewelry was purchased from a retail store or another website?
We do not accept returns or exchanges from other sellers. Please refer to their return policies.
However, our lifetime warranty still applies — if your piece has a defect, we’ll gladly honor our guarantee.

Need assistance?
📧 laura@renatarubio.com
📞 (303) 908-2083